Ila Trio Pendant
Shipping
Lighting Side is committed to providing a smooth shopping experience with free shipping on all orders. Please ensure your shipping address is correct before placing an order.
Shipping Details
Processing Time: 3-5 business days
Shipping Time: 8-14 business days
Larger Packages (Over 110CM/43 inches): 25-35 days
Shipping Carriers: UPS, FedEx, EMS, USPS
For special shipping requests or if your country is not listed, contact us at info@lighting-side.com.
Order Changes & Cancellations
Address Changes: Possible before shipping. Once shipped, changes cannot be made.
Order Cancellations: Allowed before shipping. If shipped, you must return the package after delivery.
Tracking & Delivery
You’ll receive an order confirmation and a shipping confirmation with a tracking number.
Track your package using the provided tracking number.
Shipping Issues
Damages: Report within 48 hours (claims accepted within 7 days).
Lost Packages: Contact us within 30 days for assistance.
Customs Clearance: If required, the recipient must handle customs. Refusal may result in a non-refundable return.
Contact Us
Email: info@lighting-side.com
Phone: +1 4243930422
Working Hours: Mon-Fri | 9:00 AM – 6:00 PM EST
Customization
We offer a custom service to help you bring your lighting ideas to life. Contact us via email at info@lighting-side.com with your customization requirements, and our designers will work to create the perfect lighting for you.
How to Customize
1. Customizing Products from Our Website
If you want to customize a specific size or color from our website, please provide:
Product link or model number
Details of the customization (color, size, other special requests)
Application scenario (optional, but helps us provide the best design solution)
2. Customizing Products from Other Sources
If you want to customize lamps from other websites or physical stores, please provide:
Picture or design drawing
Specifications (base size, material, color, bulb type, etc.)
For any questions, feel free to contact us.
Email: info@lighting-side.com
Phone: +1 4243930422
Working Hours
Monday – Friday | 9:00 AM – 6:00 PM EST
Trade Program
Welcome to Lighting Side! We are pleased to offer our valued trade customers exclusive access to a dedicated Trade Account. As a trade customer, you’ll enjoy a range of benefits and services tailored to your needs.
Why Traders Need a Trade Account
Exclusive Discounts – Get a discount code based on your shopping list amount.
Pre-prepared Shipments – We prepare your shipment list in advance.
Customs Exemption – No custom charges.
Free Samples & Swatches – Available for customized color options.
Extended Return & Exchange – 60-day free return & exchange (instead of 30 days).
Extended Warranty – Enjoy a five-year warranty instead of the regular two years.
Free Design Drawings – Provided at no additional cost.
Free Accessories – Extension rods and chains included.
VIP Customer Support – A dedicated representative for all your needs.
How to Apply for a Trade Account
Send an email to info@lighting-side.com with the following details:
Business/Designer Name – Mention “Trade Account Setup” in your email subject. Example: “XXX’s Trade Account Setup.”
Shopping List – Include colors, sizes, and any special requirements.
