FAQs
How Do I Choose the Right Lighting Fixture?
Consider the room’s purpose, available space, style preferences, and brightness needs when selecting a lighting fixture that best fits your environment.
Can I Install the Fixture Myself?
Many of our fixtures are designed for straightforward installation; however, for complex setups such as chandeliers or ceiling-mounted fixtures, we recommend hiring a licensed electrician.
What Is Included With My Purchase?
Each order typically comes with the lighting fixture, necessary mounting hardware, and an instruction manual. Additional accessories may vary by product.
How Long Is the Order Processing Time?
Orders are usually processed within 3-5 business days before they are shipped to you.
What Is the Estimated Shipping Time?
Standard shipping typically takes 8-14 business days. Larger items or special orders may require extended shipping times.
How Can I Track My Order?
Once your order is shipped, you will receive a tracking number via email that you can use to monitor your package’s progress online.
Can I Change My Shipping Address After Ordering?
Address changes can be accommodated before the order is shipped. Please contact customer support immediately if you need to update your shipping details.
How Do I Cancel My Order?
Cancellations are possible before the order is dispatched. Contact our support team as soon as possible to request a cancellation.
What Is Your Return Policy?
We accept returns within a specified period as detailed in our return policy. Items must be returned in their original condition and packaging for a refund or exchange.
What Is the Process for Returning a Product?
To initiate a return, contact customer support for instructions and a return authorization. Please retain the original packaging and invoice.
When Will I Receive My Refund?
Once the returned item is inspected and approved, refunds are processed according to our refund policy. Processing times may vary.
Are There Any Order Minimums?
Some promotions or custom orders may have a minimum order requirement. Please check the product details or contact support for clarification.
Do You Offer Custom Lighting Solutions?
Yes, we offer customization options for certain products. Provide your dimensions, design ideas, and any specific requirements to discuss custom orders.